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Stay updated with the latest trends, insights, and success stories from the BlastPoint team and our clients.
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November 21, 2022
Using Data to Understand EV Demand Suppression
At BlastPoint, we’ve been using AI to predict EV adoption closely throughout the country. Unsurprisingly, suburban homeowners with garages lead national EV sales. As federal money becomes more available, public and private sector businesses have an opportunity to drive demand by making EV charging more accessible to households without private charging. Purchasing a battery electric […]
October 27, 2022
Five Reasons to Measure CSAT Daily
Imagine receiving a 100% response rate to your customer satisfaction surveys. How would that impact your business decisions and daily operations? With BlastPoint’s AI-driven CSAT scoring tools, you can operationalize insights that impact your customer’s experience and increase not only their overall satisfaction but your bottom line as well. Measuring CSAT is difficult. For decades […]
October 7, 2022
Three Essential Datasets to Analyze for CSAT Measurement
For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the ACSI index, “decreases operating costs by $29 million overall, through lowering customer service, distribution, and selling and general administrative costs” per year. CSAT metrics allow […]
September 15, 2022
Predicting Future Delinquencies with Data
Businesses have few options when it comes to collecting payments on delinquent accounts. One, send notices. Two, make phone calls. Three, send the account to a third-party collection agency. Or, four, cease account activity until the customer pays. These options lead to an increase in operating costs and strain on customer relationships. However, BlastPoint’s innovative […]
September 1, 2022
Reduce Call Center Demand and Increase Customer Satisfaction with Data
Call centers are a fundamental component of customer service teams across business sectors. For customers, these teams represent the voice of your business – helping them navigate solutions to their questions, concerns, or problems. Additionally, these teams play a key role in helping your business quantify customer satisfaction. With the help of BlastPoint’s AI-powered technology, […]
August 10, 2022
Engage Income-Eligible Customers and Increase CAP Enrollment with Data
Utilities are utilizing BlastPoint’s powerful household-level predictive insights to enroll more customers in assistance programs to help mitigate loss and make the most of opportunities to grow revenue. The Census Bureau reported that after the start of the pandemic over 37 million US citizens were living below the poverty line. Currently, according to NEADA, more […]
July 28, 2022
Five Ways Data Teams Utilize CI Platforms to Drive Customer-Centricity
As customer intelligence becomes more central to business operations across sectors, data and customer insights teams face more pressure to provide increasingly sophisticated services – while also making data understandable to non-technical users. However, in many organizations, data and analytics teams remain understaffed, making it nearly impossible for them to stay on top of every […]
July 7, 2022
Why Your Company Needs a Customer Intelligence Platform
It may seem cliche, but the phrase “the more you know” is absolutely true when it comes to your customers. Because the more you know about your customers, the more your teams can make informed decisions that deliver a great customer experience. Customer Intelligence is the process of gathering, analyzing, and then acting upon customer […]
June 23, 2022
Are These Cities Still Leading the Battery-Electric Bus Revolution?
In 2020, BlastPoint first dug into 5 Cities Leading the Battery-Powered Bus Revolution. Two years later, we’re checking in. We’ll see where they were, and find out where they are now. See if these same cities are still revolutionizing their battery-electric public bus fleet in this week’s update. Cities across the world are realizing the […]
June 10, 2022
Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy
Summers are becoming increasingly difficult for utilities as they are impacted by hotter temperatures, rising inflation costs, evolving state clean energy mandates, and more. At the same time, customers’ expectations of their utilities are additionally increasing as they expect programs, messaging, and experiences designed to their lifestyles and habits. When external forces impact the way […]
May 26, 2022
Build a Customer Experience Strategy With Data
Gone are the days of “spray and pray” marketing techniques successfully reaching the right customer at the right time through the right channel. In this post, we share how your business can utilize internal data to create a successful customer experience strategy to meet and surpass business goals. Creating a customer experience strategy is a […]
May 10, 2022
Engaging Local Communities to Embrace EVs
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access to EV chargers. Thanks to the Bipartisan Infrastructure Law, the nation is investing $7.5 billion towards this initiative of “Electrifying Transportation to Benefit Every American.” […]