Blog
From Our Blog & in the News
Stay updated with the latest trends, insights, and success stories from the BlastPoint team and our clients.
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July 13, 2026
How LG&E and KU Are Making Energy More Affordable for Customers
Summary: LG&E and KU improve energy affordability by focusing on long-term customer value. Highlighted in this article are four of those operational levers: selfservice automation that meets customers where they are while lowering costs, agency partnerships for low-income assistance, proactive grid hardening, and machine learning to target high-propensity customers. Together, these investments help maintain safe, […]
May 27, 2026
BlastPoint Launches National Energy Efficiency Performance Index
Summary: BlastPoint’s new EE Savings Benchmark scores 286 U.S. utilities on their commercial and industrial (C&I) energy efficiency performance – giving utilities, policymakers, and energy firms a new competitive benchmark. The energy grid is running out of capacity faster than it can be built up. Regardless if it is from data centers, corporate development, or […]
May 26, 2026
BlastPoint Launches Banking Scorecard for Every FDIC-Insured Bank
Summary: BlastPoint’s new Banking Scorecard scores every active FDIC-insured bank on operational performance – giving banks a new competitive benchmark to find opportunities for structural growth. For years, sophisticated bank benchmarking remained buried within data sets too raw and fragmented for practical industry-wide decision-making without expensive terminals or consultants. That model no longer fits a […]
April 7, 2026
Which Utilities Face the Greatest Affordability Pressure? A Cohort-Based Benchmark Across 1,199 Utilities
How your peer benchmark position impacts rate strategy, regulatory exposure, and capital planning Utilities across the country are navigating a collision of forces: rate increases driven by grid modernization, clean energy mandates, wildfire mitigation, and infrastructure replacement — all landing on customers who are already financially stretched. Yet until now, there has been no standardized, […]
March 18, 2026
Credit Unions Exit 2025 Strong but a Profitability Divide Is Emerging as Member Growth Turns Negative
New CUScorecard data shows a more disciplined industry heading into 2026—but widening performance gaps and early credit pressure could define what comes next. Insight from CU Scorecard data (BlastPoint) U.S. credit unions closed out 2025 in a stronger position than many expected. Growth held steady, margins improved in the fourth quarter, and balance sheets showed […]
March 10, 2026
Deeper Insights, Smarter Analysis: BlastPoint’s Latest Platform Enhancements – Feb 2026
At BlastPoint, we’re continuing to expand the depth, transparency, and analytical power of the platform. This latest round of updates introduces powerful historical insight tools, enhanced mapping capabilities, smarter search, and the beginnings of a centralized AI experience. Here’s what’s new: 1. Audience & Segment History: Unlock the Past to Power the Future For customers […]
March 4, 2026
Hyper-Personalized Outreach for Utilities: Driving Adoption and CSAT Without Adding Headcount
Utility leaders are under pressure to improve customer satisfaction, increase program adoption, and demonstrate measurable impact without expanding teams or budgets. Yet most outreach strategies still rely on static demographic segmentation and campaign calendars. The result is predictable: generic messaging, outreach fatigue, and limited visibility into what actually drives behavior change. The issue isn’t data […]
February 18, 2026
BlastPoint Announces Strategic Investment from Btech Consortium Fund to Accelerate Fintech Growth
Pittsburgh, PA – February 18, 2026 – BlastPoint, an AI-driven customer intelligence platform, today announced a strategic investment from the Btech Consortium Fund to accelerate its continued growth in the financial services sector. This brings the company’s previously announced growth round to $12.6 million, reflecting continued investor confidence in BlastPoint’s expansion strategy and momentum across […]
February 4, 2026
Digital Banking in 2026: How Fintech Disruption Is Reshaping the Industry
Digital banking is no longer defined by feature parity or app design. In 2026, competition is being reshaped by relevance, timing, and precision and fintech disruption has permanently raised the bar. Fintechs didn’t just introduce new products. They changed expectations: proactive guidance instead of reactive service personalized engagement instead of mass campaigns faster, simpler interactions […]
February 2, 2026
Credit Union Industry Shows Steady Progress with Accelerating Growth and Rising Profitability in Q3 2025
Insight from CU Scorecard data (BlastPoint) The U.S. credit union sector continues to demonstrate resilience and strategic growth through the third quarter of 2025, according to the latest national data from the CU Scorecard. Even as broader economic pressures persist, key performance indicators point to strengthening fundamentals and shifting portfolio priorities across thousands of institutions. […]
December 10, 2025
What Industry Leaders Learned in 2025 And Industry Benchmark Leading into 2026
As we moved into 2026, one thing is clear: customer expectations aren’t slowing down. Utilities and credit unions alike are under pressure to personalize experiences, improve retention, and make smarter use of customer data, all while operating in highly regulated, resource-constrained environments. That’s why we created two 2025 Industry Benchmark Reports, one for Utilities and […]
November 19, 2025
From Insight to Impact: How BlastPoint Helped Utilities & Financial Institutions Win in 2025 and What’s Coming in 2026
2025 was a year defined by rapid change. Economic pressures, rising customer expectations, and accelerated digital transformation pushed organizations across industries to rethink how they connect with the people they serve. Utilities faced affordability challenges and electrification shifts, while financial institutions, including credit unions and banks, experienced intense competition, margin pressure, rising expectations for digital-first […]