Blog
From Our Blog & in the News
Stay updated with the latest trends, insights, and success stories from the BlastPoint team and our clients.
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October 15, 2025
How Predictive Intelligence is Transforming Deposit Growth in Banking
In today’s financial landscape, deposit growth has become one of the most difficult and most essential — levers for sustainable bank profitability. Rising interest rates have driven intense competition for customer deposits, while digital-first challengers have made switching accounts easier than ever. The result? Traditional marketing campaigns and branch-level strategies no longer deliver the same […]
October 8, 2025
BlastPoint Secures $10.6M Growth Funding to Advance Responsible AI for Utilities and Financial Services
Pittsburgh, PA – October 8, 2025 – BlastPoint, an AI-driven customer intelligence platform, today announced it has secured $10.6 million in growth funding. The investment was led by MissionOG, with participation from Curql Fund, Michigan Capital Network, and other existing investors. The funding comes as demand for AI-powered customer engagement tools continues to surge. BlastPoint […]
October 6, 2025
Work Smarter, Move Faster: BlastPoint’s Latest Platform Enhancements
At BlastPoint, our mission is to help you unlock the full potential of your data — and we’re always refining the platform to make that easier, faster, and more transparent. This quarter, we’re introducing major updates that streamline management, boost performance, and enhance your insight into how your data works. Here’s what’s new: 1. Introducing […]
September 26, 2025
Building Customer Personas: How Utility Personas Drive Smarter Engagement
Why Personas Matter for Utilities Utilities are under pressure like never before: affordability crises, rising customer expectations, and the urgent push toward decarbonization. Yet many still rely on outdated demographic segmentation or siloed initiatives that miss the mark. The result? Inefficient spending, inconsistent messaging, and customers left feeling overlooked. Customer personas offer a way forward. […]
September 9, 2025
Utility Call Center Optimization: How to Reduce Costs and Improve Customer Satisfaction
Utility call centers are under more pressure than ever. Customers want fast answers, agents are overwhelmed with high call volumes, and operational costs keep rising. For many utilities, managing the call center feels like a never-ending balancing act between efficiency and customer satisfaction. The solution? Utility call center optimization. A new playbook is helping utilities […]
August 18, 2025
BlastPoint is Again SOC 2 Compliant!
At BlastPoint, security continues to be at the forefront of everything we do. For the second year in a row, we are proud to announce that BlastPoint is SOC 2 compliant. This achievement is more than just a certification; it’s a reaffirmation of our ongoing commitment to safeguarding our customers’ data and upholding the highest […]
August 18, 2025
Using AI as a Superpower: How to Make AI Your Productivity Partner
At BlastPoint, we’ve launched a new tradition: a biweekly Lunch & Learn where anyone on the team can share something exciting they’ve been working on. It could be a BlastPoint project, a side experiment, or even a personal workflow that’s too useful to keep to yourself. For our very first session, our CTO and Co-founder, […]
August 4, 2025
BlastPoint Thought Leadership Series – AI, Ethics & the End of Business as Usual: Credit Unions at the Edge of the Intelligence Revolution
In our Thought Leadership series, we explore how AI is reshaping the business landscape and how decision-makers can adopt it responsibly, strategically, and with eyes wide open. In our first post, BlastPoint CEO & Co-Founder Alison Alvarez emphasized a pragmatic approach to AI highlighting how businesses can leverage today’s tools while staying alert to their […]
July 22, 2025
From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members
Most credit unions acquire new members through indirect lending but far too many of those relationships end at the loan. That’s a missed opportunity. Indirect auto loans are a vital entry point for growth. But if your team isn’t focused on what happens after the loan closes, you’re likely leaving long-term member value on the […]
July 1, 2025
How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency
First-time delinquency is one of the fastest-growing challenges facing both utilities and credit unions today. Customers and members who have always paid on time are suddenly falling behind, often going unnoticed by legacy systems until overdue balances pile up. But leading organizations are getting ahead of this risk by combining AI-powered predictive insights with modern […]
June 27, 2025
Power Up Your Workflow: BlastPoint’s Latest Platform Enhancements
At BlastPoint, we’re constantly evolving to help you work smarter, not harder. This quarter brings platform enhancements, including powerful new organizational tools, improved automation capabilities, and interface updates that make managing your data more intuitive than ever. Here’s what’s new: 1. Segment Projects: Organize Your Work Like Never Before Say hello to Segment Projects—our new […]
June 3, 2025
Unlocking Upskilling Value: What Your Team Gains When You Don’t Hire a Data Scientist
Hiring a data scientist sounds like the next logical step, right? After all, if your organization is trying to become more data-driven, wouldn’t bringing in an expert be the smartest way to move forward? Not necessarily. In today’s fast-paced, budget-conscious environment, building a data science team from scratch can be expensive, slow, and often unnecessary—especially […]