Proactively Protecting CSAT During Infrastructure Modernization
An electric service company set a goal to increase overall CSAT by one full point while investing in a major substation upgrade to improve reliability for a concentrated customer base.
Recognizing that infrastructure projects are also customer experience moments, the company proactively communicated improvements to drive positive perception—resulting in a 12.7% increase in CSAT for the targeted segment and 30% progress toward its 1-point goal before construction was completed.
Keep Exploring
More Case Studies
Identify Commercial Partners to Expand EV Charging Infrastructure
ATCO, a large energy company operating in Alberta & northern Canada, wanted to get ahead of the EV adoption curve in the region by targeting commercial customers most likely to become partners in EV charging infrastructure expansion. With BlastPoint's technology, they identified 220K potential partners for outreach.
Read the case study
Discover New Commercial & Residential Customers with BlastPoint’s Interactive Platform
Peoples Natural Gas, a large investor-owned natural gas company, wanted to grow their customer base by identifying households and businesses most likely to convert to natural gas across its three-state territory. BlastPoint's platform enabled them to locate and reach out to over 61% more leads.
Read the case study
Support LMI Customers Through Impactful Payment Assistance Campaigns
A Southeast utility serving 500,000+ customers used BlastPoint's tools to target 30,000 LMI customers with an email campaign about payment assistance. Over 25% engaged within 2 weeks!
Read the case studyReady to See BlastPoint in Action?
Schedule a demo and discover how BlastPoint can help you achieve your organization's specific operational and customer goals.